Research is understanding the world through curiosity and empathy which I practiced even before becoming a designer. Allowing myself to be exploratory and experiencing ambiguity while researching enriches me as a designer as well as a person. I do a combination of secondary research and primary research to understand individuals in context.

Synthesis & System Mapping

The analytical part of me likes to connect the dots to discover the root causes of problems. I turn research findings into insights and make sense of the big picture through system mappings. Some of my favorite tools are mental models, semantic profiles, concept maps, and experience flows.  


Being bold and free in the ideation process makes being designer worthwhile. I turn my insights into “How might we” questions to branch out ideas. I like to brainstorm/ cheat storm by sketching out ideas on sticky notes and using dot-voting with teams to pick the ones with potential. Then, I will use mood boards, wireframes, and storyboards to further develop my concepts.   


Prototyping is my way to check whether my understanding of problems is aligning with reality. Before pushing pixels on screens, I check if the concepts and flows are approachable and ethical through low-fidelity prototype testing. Then, I develop iterations and learn new skills and knowledge that it takes to build them. Examples of my work are screen-based products, physical objects, service design, and I am currently exploring AI algorithms.     


Writing is a tool for me to reflect honestly on myself, document my work, and share ideas to creative communities. I try my best to write down my process and thoughts every time I finish a project. (Click here to see my Medium blog)